Return and refund policy

Everything about returns, exchanges, refunds and cancellations for our Zappkit combo bundles — laid out plainly, no legalese.

7-day return window Free reverse pickup Refund in 7–10 days PAN India

1. Return eligibility

You can request a return within 7 days of delivery, on any single item or full combo, provided the following hold true.

Product must be unused.
Original packaging required.
Only the item with the issue needs to be returned — not the entire combo.
All accessories and cables of the item being returned must be included.
Unboxing video required for damage or wrong item claims.
Requested within 7 days of delivery.

On combo orders, only the item with a valid issue needs to be sent back — the rest of your combo is yours to keep.

2. Non-returnable

Outside standard policy — an exchange may still be arranged with applicable shipping charges.

Used products Physical / liquid damage Wrong Combo selected Change of mind Missing cables / accessories Missing unboxing video

3. Exchange journey

From request to replacement — five steps, tracked end to end.

Request

Submit your request with order details.

Approval

Our team reviews and approves it.

Pickup

Product picked up, where available.

QC

Item inspected on arrival.

Replace

Replacement dispatched the next day.

Replacement is dispatched the day after we receive your item for inspection.

4. Refund journey

Once your return is approved, here's how your money finds its way back.

Approved

Return request confirmed.

Inspection

Product checked on arrival.

Initiated

Refund triggered to source.

Credited

Funds reflect, per your bank.

Typical timeline: 2 business days after approval.

5. Cancellations

Scenario	What happens
Before dispatch	Orders can be cancelled freely.
After dispatch	Cannot be cancelled once shipped.
COD orders	₹100 advance is non-refundable.
Prepaid orders	Full refund before dispatch.

6. Shipping & pickup

Free reverse pickup is available in most serviceable areas.
Where pickup isn't available, self-ship using a reliable courier and share tracking with support.

Return shipping charges are non-refundable and may be deducted from your refund where relevant. Zappkit is not responsible for parcels lost during customer-arranged return shipments.